9 Volt operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). 9 Volt is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We offer a same-day money-back guarantee if you do not like the product after receiving it. You can request a return on the same day of delivery and get your money back according to our policy terms. We also provide a 14-day exchange policy, allowing you to request an exchange within 14 days of delivery in case of any issue or if you want to replace the product. Customer satisfaction is our top priority, and our support team is always available to assist you with the return or exchange process.

Once your order is confirmed, it is processed and dispatched as quickly as possible. Delivery usually takes 4 to 5 working days after order confirmation for major cities. If the delivery location is outside major cities or in remote areas, delivery may take 6 to 7 working days. Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances. We always aim to deliver your order on time and keep you informed throughout the process.

By placing an order from our store, you agree to our terms and conditions. We ensure that all products listed on our store are genuine and quality-checked before dispatch. Orders are processed after confirmation, and delivery timelines may vary depending on location. Cash on Delivery (COD) is available as mentioned on the product page. Customers are requested to provide accurate shipping details to avoid delays. We offer a same-day return if the product is not liked, subject to our return policy, and a 14-day exchange policy in case of defects or replacement requests. Any misuse, physical damage, or violation of our policies may void return or exchange eligibility. We reserve the right to update or change these terms at any time without prior notice.